Refund & Cancellation Policy

At Divya Darshaan, every puja, offering, and ritual is an act of deep spiritual faith and custom preparation. We make elaborate arrangements including procurement of sacred samagri, temple coordination, and dakshina allocations in advance.

Please read our cancellation and refund terms carefully before booking.

1. Cancellation Policy

Puja & Chadhava Bookings

• Cancellations requested at least 24 hours prior to the scheduled date and time of the Puja will be eligible for a full refund or date rescheduling.
• Cancellations requested within less than 24 hours of the scheduled puja cannot be entertained, as temple arrangements, priest allocations, and fresh samagri have already been committed.

Bhandara (Anna Daan) & Seva

• Bhandara services once booked cannot be cancelled within 48 hours of the event, as raw grains, vegetables, and logistical prep work are initiated well in advance.

2. Refund Eligibility & Scenarios

A refund will be granted under the following circumstances:

• Technical Failure / Double Debits: If your bank account was debited multiple times due to a payment gateway glitch, the extra amount will be refunded automatically within 5 to 7 business days.
• Service Inability: In the rare event that Divya Darshaan is unable to conduct the requested puja due to unforeseen temple closures, natural disasters, or unavoidable priest unavailability, you will receive the option of a 100% full refund or rescheduling to the next auspicious muhurat.

Refunds will not be issued under the following circumstances:

• Incorrect or incomplete Gotra, name, or Sankalp details submitted by the devotee during checkout.
• Missed live stream participation from the devotee's end (a recorded video/photo proof will still be provided).
• Subjective dissatisfaction with spiritual outcome, faith, or personal expectations.

3. Prasad & Physical Products (Damaged in Transit)

• If your Prasad box or consecrated devotional product arrives damaged, broken, or spoiled, please notify us within 48 hours of delivery at info@divyadarshaan.com with your Order ID and an unboxing photo/video.
• Upon verification, we will immediately arrange a free replacement or issue a partial refund for the physical product component.

4. Refund Processing Timelines

Approved refunds are processed back to the original source method (UPI, Netbanking, Credit/Debit Card) within 5 to 7 working days, subject to your bank’s clearing cycles.